1. Introduction

AzenCare LLC (“AzenCare,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform, website, and mobile application (collectively, the “Service”). Please read this policy carefully. If you disagree with its terms, please discontinue use of the Service.

2. Information We Collect

We may collect the following types of information:

• Account Information: Name, email address, phone number, and password when you register.
• Profile Information: For therapists — license numbers, specialty, location, and credentials. For clients — therapy needs, location, and preferences.
• Health Information: Information you voluntarily provide about therapy needs, which may constitute Protected Health Information (PHI) under HIPAA.
• Payment Information: Processed securely via Stripe. We do not store full payment card details.
• Usage Data: Pages visited, features used, device information, IP address, and browser type.

3. How We Use Your Information

• To create and manage your account and profile
• To match clients with appropriate therapists
• To process payments and send transaction confirmations
• To communicate service updates, appointment reminders, and support
• To improve our platform and develop new features
• To comply with legal obligations, including HIPAA requirements

4. HIPAA Compliance

AzenCare is committed to compliance with the Health Insurance Portability and Accountability Act (HIPAA). Health information shared through our platform is treated as Protected Health Information (PHI) and handled in accordance with applicable HIPAA Privacy and Security Rules. We implement administrative, physical, and technical safeguards to protect PHI. We enter into Business Associate Agreements (BAAs) with service providers who access PHI on our behalf.

5. Sharing Your Information

We do not sell your personal information. We may share information with:

• Therapists/Clients: Profile information necessary to facilitate matches and sessions.
• Service Providers: Stripe (payments), hosting providers, analytics platforms — under strict data processing agreements.
• Legal Requirements: When required by law, regulation, or valid legal process.

6. Data Retention

We retain your information for as long as your account is active or as needed to provide services. You may request deletion of your account and associated data by contacting us at privacy@azencare.com. Certain information may be retained longer to comply with legal obligations or resolve disputes.

7. Your Rights

Depending on your location, you may have the right to:

• Access, correct, or delete your personal information
• Opt out of marketing communications
• Request a copy of data we hold about you
• Lodge a complaint with a supervisory authority

To exercise these rights, contact us at privacy@azencare.com.

8. Cookies

We use cookies and similar tracking technologies to enhance your experience, analyze usage, and remember your preferences. You can control cookie settings through your browser. Disabling cookies may affect certain features of the Service.

9. Contact Us

If you have questions about this Privacy Policy, please contact us:

AzenCare LLC
New York, NY
Email: privacy@azencare.com
Phone: (718) 407-4152